Shipping policy
Last Updated: March 6, 2025
At Lanamoore, we are committed to delivering your order efficiently and securely. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Order Verification: If additional verification is required, processing may take longer.
- Pre-Orders & Made-to-Order Items: Some items may have extended processing times. Please refer to the product page for details.
2. Shipping Options & Rates
We currently ship within the United States using the following shipping methods:
| Shipping Method | Weight | Estimated Delivery Time | Cost |
|---|---|---|---|
| Economy Shipping | Under 5 lbs | 5 - 8 business days | $4.90 |
| Economy Shipping | Over 5 lbs | 5 - 8 business days | $19.90 |
| Standard Shipping | Under 1 lb | 3 - 4 business days | $6.90 |
| Standard Shipping | 1 - 5 lbs | 3 - 4 business days | $9.90 |
| Standard Shipping | Over 5 lbs | 3 - 4 business days | $25.00 |
Shipping times are estimates and may be affected by carrier delays, holidays, or other unforeseen circumstances.
3. Tracking Your Order
- Once your order ships, you will receive a confirmation email with tracking details.
- You can track your shipment using the link provided in the email.
- If you do not receive tracking information within the estimated processing time, please contact us at hello@lanamoorepetite.com.
4. Shipping Restrictions
- We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
- If shipping to your location is restricted, you will be notified at checkout.
5. Lost, Stolen, or Delayed Shipments
- Lost or Stolen Packages: Lanamoore is not responsible for lost or stolen packages once marked as delivered. If this occurs, please contact the shipping carrier for assistance.
- Carrier Delays: While we strive for timely delivery, delays caused by carriers or unforeseen events are beyond our control.
6. Address Changes & Order Modifications
- If you need to update your shipping address or modify your order, please email us at hello@lanamoorepetite.com within 12 hours of placing your order.
- Once an order has shipped, we are unable to make changes.
7. Contact Us
For any shipping-related questions, please reach out to our customer service team:
Email: hello@lanamoorepetite.com
Address: 1235 East Blvd, Suite E PMB 5126, Charlotte, North Carolina, 28203, United States